Eligible payments and refund window
Initial payments, renewals, upgrades, and downgrade-related payments are all eligible for a refund within 7 days after a successful payment. Once 7 days have passed from the payment timestamp, the purchase is no longer eligible for a refund unless applicable law requires otherwise.
How to request a refund
Send an email to [email protected] with the subject line "Request a refund: {your registration email}". Using the email address associated with your PigeonPod account helps us locate the payment faster.
Processing time
After a refund request is approved, we usually return the payment to the original payment method within 48 hours. Final arrival time may still depend on your bank or payment provider.
Helpful context
If you can briefly tell us why you want a refund in the email, we would greatly appreciate it. A short reason helps us improve the product and process the request more efficiently.
Plan downgrade after refund
Once the refund is completed, your account will be downgraded to the Free plan immediately. Subscription syncing will stop right away, and Free plan limits will apply again.
Excess subscriptions and storage
Free accounts include 1 subscription and 1 GB of cloud storage. If your usage is above those limits after the refund, you should back up or keep the data you need as soon as possible. After 7 days, the system will permanently delete excess data. If you have not reduced your subscriptions to 1 within the grace period, the system will automatically keep your earliest subscribed feed and delete the other feeds and their related excess data.